Responding to a Yelp Review Responding to reviews is a great way to learn from and build favor with vocal customers. Yelp does allow apartment communities to respond publicly and privately to user reviews. However this should be done very carefully, when you reach out to reviewers you must always remember what you say may…
Reputation Management has become a huge factor in the apartment industry over the last few years. Recent surveys have shown that apartment shoppers are researching more than 10 online sources before making a purchasing decision. Also, fifty seven percent of apartment hunters trust online reviews as a source while they’re researching. These recent trends shows…
At Resident Capture, we believe that gaming the system to improve your online reputation would be an exceptional mistake. Here are two major disadvantages: Building trust with your residents it critical. If your leasing agents all post positive reviews online and a resident who reads the reviews later realized the reviews that he/she read online…